Smithville Net Neutrality Statement
Smithville is committed to providing high-quality Internet access services and is committed to being a responsible member of the Internet Community, including adhering to the “net neutrality” rules set forth by the Federal Communications Commission (FCC).
Smithville’s data network is designed to provide its broadband customers with highly reliable Internet access and data transmission services. Although bandwidth within the core network is not dedicated to individual customers, the capacity is managed to provide sufficient peak bandwidth for the aggregate data traffic. Because our network design and build strategy is aimed at avoiding blockages, it is unnecessary to have data traffic management policies for those rare instances when peak utilization exceeds capacity.
It is important to note that Smithville has several peering partners. While data transmission over the network is rarely subject to blocking, that is not necessarily true for the networks with which Smithville interconnects. Consequently, customers may experience blockage due to the network serving the destination or origin of their traffic or because an intermediate carrier’s network is congested. When customers report these service issues, Smithville investigates to determine if the problem is inside or outside of the core network.
No policing or traffic shaping have been implemented for broadband customers. For customers with dynamic IP addressing, port 25 has been blocked inbound and outbound to prevent customers from utilizing open relays or becoming a source of unsolicited e-mail. Other ports are only blocked on an as-needed basis to deal with imminent virus or security threats and are designed to be as targeted as possible.
Smithville does have a network inspection system. Traffic information is used to examine the types of applications being used in aggregate by broadband customers and to provide Technical Support with additional information to assist customers with network problems. This information is stored with a specialized network inspection device and is not provided to any third parties.
There are no limitations on devices that can be used on the network as long as they are Ethernet-based and adhere to the open protocols used to acquire an IP address. Any security for customer devices is their responsibility, and no centralized network security is in place except in unusual circumstances when a threat is sudden, severe, potentially damaging to the majority of customers, capable of being prevented by network management in the network.
Internet Access Services
Broadband services are provided using ADSL2+, VDSL, and fiber technologies.
The fiber network is built using GPON technology. For all fiber customers, the expected speed from the customer to the edge of Smithville’s network should be the same as the purchased speed and latency should be reliably suitable for real-time applications at any time of the day.
ADSL2+ and VDSL are ITU (International Telecommunication Union) standards. The data-rate of ADSL2+ and VDSL depends on the length and technical characteristics of the line (e.g., gauge of wire, presence of bridge taps, and other such features that affect the line characteristics) connecting the end-user to Smithville’s network serving office. ADSL2+ and VDSL services purchased as part of a bundle may include an “up to” speed even though the actual speed might need to be set lower based on the capabilities of the outside plant. However, customers are made aware of their actual configured rate. For most DSL customers, the expected speed from the customer to the edge of Smithville’s network should be the same as the purchased speed and latency should be reliably suitable for real-time applications at any time of the day.
For a few DSL customers on the edges of Smithville’s broadband service area, the copper facilities are very limited and sufficient bandwidth to the access device may not exist during peak demand. As a result, during peak hours, customers can experience much lower bandwidth and higher latency that is unsuitable for real-time applications. There are construction projects underway to start addressing the speed problems from remote customers, but it is expected to take several years for complete resolution.
Smithville’s Acceptable Use Policy document can be found in the legal section of the website: www.smithville.net/legal
For questions or concerns regarding Net Neutrality at Smithville, please contact:
Chief Technology Officer
- Acceptable Use Policy
- Copyright Infringement
- DSL Modem Agreement
- Hearing Aid Compatibility
- High Risk and International Call Blocking
- Lifeline Guidelines
- Net Neutrality
- Protection Plan Agreement
- TV Customer Terms and Conditions
- USF Rate Information
- Video Submission Policy