Voicemail FAQs

The log in information I entered isn’t working and I can’t access the web portal.

Make sure that you have requested a voicemail log in username and password from our Customer Contact Center at (812) 876-2211. Next, please check to make sure you are correctly typing your username and password. If your issue has still not been resolved, please call our Tech Support Center at (866) 470-2583 for additional troubleshooting.

Every time I call my voicemail box from my cell phone, I have to enter my home phone number. Why doesn’t my voicemail box recognize my cell phone number?

Call our Customer Contact Center and ask to set up your cell phone number as an associated number on your voicemail account. Once a customer service representative sets this up for you, you won’t have to enter your home phone number when calling your voicemail from your cell phone.

When I try to call my voicemail box I am told I need to change my PIN. What happened?

On the rare occasions when we change a setting, even though it doesn’t affect your voicemail, it prompts the voicemail box to have you change your PIN. You can select a new PIN between 4 and 16 numbers, or you can reuse a previous PIN.