We're here for you!

Not everyone has the time (or patience) to figure it all out on their own! You can rely on our support department to help whenever you need it! Just enter your contact information here and we'll get right back to you with the help you need!

24/7 Live Support

Our internet technical support department is open 24 hours a day, 7 days a week and can be reached at (866) 470-2583.

For live support with your telephone service, billing or any other questions, you may contact our customer service department Monday through Friday, 8:00am to 7:00pm and Saturday 8:00am to 5:00pm at (800) 742-4084 or locally at (812) 876-2211.

Account & Billing Services Hours

Walk Ins:

The Technology Powered by Smithville retail store
French Lick

(map)
8:00 a.m. - 8:00 p.m. (M-F)
9:00 a.m. - 5:00 p.m. (Saturday)

The Technology Powered by Smithville retail store
Bloomington

(map)
9:00 a.m. - 8:00 p.m. (M-F)
9:00 a.m. - 5:00 p.m. (Saturday)

Call Ins:

8:00 a.m. - 7:00 p.m. (M-F)
8:00 a.m. - 5:00 p.m. (Sat)

Speed Test
Click here to check your Internet connection speed.

Scams - Notices & Alerts
Click here for details

Some Handy Information

New Installation: What to expect
If you have been a Smithville customer at your location and now want to reinstate your service, the entire process should take 3-5 days from request- possibly faster. Sometimes the new connection is handled straight from our central office and simply requires an electronic command. Either way, we do it right the first time.

Sometimes new construction is required: with the new fiber rings of digital services we are building, you may be asking for a service that's in process or needing wiring in and through your home or business. Our engineering department has up-to-the-moment records that allow us to carefully provide you a firm estimation of the time anticipated for installation. We don't believe in the calculation of.."what if and maybe so." Most often new construction takes 7-14 business days from your request. Sounds like record time? We always try to break down the barriers.

Your first bill after installation:
Your service bill following origination will include the following, we want no surprises because we know how important budget is these days: You are charged one month in advance along with your install fee. We make these fees as little as is possible. Your bill reflects a cost that begins the day your service is turned on- not a day before.

Can I take Smithville with me wherever I go?
Smithville is a carrier of voice, data, video, and wireless services and often looks like a mega carrier yet small and easy to find and talk to. We're always flattered when we're asked this question.

Right now our service will only be within designated service territories within the state of Indiana. We may consider expanding these calling areas if the demand is there. Who knows – keep asking us to be where you're moving! By the way – our dial up Internet service can be accessed from anywhere in the world!

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Can You Get Smithville Service?

Click Here to check and see if your address can get Smithville Fiber Services.


Service Trouble Contact Info

Type of Trouble Department Email Address Phone Number(s)
Phone Dispatch support@smithville.com (866) 470-2583 or (800) 378-4449
Internet or Television Tech Support support@smithville.com (866) 470-2583 or (800) 742-4084
Security Tech Support support@smithville.com (812) 935-8324 or (800) 742-4084
Cellular The Smithville Store smithvillestore@smithville.com (812) 935-8324
All Other Trouble Tech Support support@smithville.com (866) 470-2583 or (812) 876-2211